E. Thornton & Co.
Solicitors, Notaries and Estate Agents
Privacy Policy

This privacy notice contains information about the information collected stored and otherwise processed about you and the reasons for the processing.

Who We Are
E Thornton & Co are Solicitors, Notaries and Estate Agents who provide legal advice and assistance to our clients. We are regulated by the Law Society of Scotland.
The personal data that we process to provide the above services relate to both our clients and third parties when necessary.

Contact Details
The best way to contact E Thornton & Co Solicitors is using the contact details below:
Address: 17-19 Lochside Street, Oban, PA34 4HP
Telephone: 01631 566771
Email: info@ethornton.co.uk

Your Personal Data
When you become our client we will collect, store and use the personal information that you provide to us during the course of our solicitor / client relationship. We may ask you for additional personal information during the course of our client / solicitor relationship, which shall be collected, stored and used in accordance with this privacy declaration.
We also gather, store and use your personal information relating to you when you become our client from a third party introducer. We will not distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We need to collect your personal information so that we can perform our service agreement with you. We will use your personal information to:

  • Provide you with legal advice, including communicating with you by email, letter and/or telephone, etc;
  • Represent you as your solicitor in connection with the matter upon which you have instructed us;
  • Reply to and communicate with you concerning your questions, comments, support needs, complaints or concerns. We will use your personal information to consider any complaint or take disciplinary action, etc.as we see fit. If you do not provide us with all of the personal information that we need to collect then this may affect our ability to provide you with legal advice and / or represent you as your solicitor. We also process your personal information in pursuit of our legitimate interests
  • Promote our services by sending clients communications; including but not limited to information for upcoming events and legal updates
We have a duty to process certain personal information relating to you for the purposes of complying with our obligations under:

  • The Law Society of Scotland requirements for Solicitors
  • Anti Money Laundering Requirements
  • Any appropriate legal requirements

Data Recieved From Third Parties
We may require to receive and process third party data for a variety of cases such as defenders or witnesses in a criminal or civil matter or beneficiary in an Executry. This is not an exhaustive list.

You Have The Following Rights In Regard To Your Personal Data
You may request access to the personal information that we hold about you by making a “subject access request”
If you believe that any information we are holding is incorrect, please write to us or email us as soon as possible and we will promptly correct any information.
You have a right to request that we restrict the processing of your personal data for specific purposes.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

Who We Share Your Personal Information With
It may be essential for us to share personal information with statutory or regulatory authorities and organisations to comply with statutory obligations. We may also share personal data with other professional advisors for the purposes of taking advice. E Thornton & Co employs third party contractors to provide services. These contractors may process personal data on our behalf as "processors" and are subject to contractual conditions to only process that personal data under our instructions and protect it. In the event that we do share personal data with outside third parties, we will only share such personal data strictly required for the specific purposes and take reasonable steps to ensure that recipients shall only process the disclosed personal data in agreement with those purposes.
E Thornton & Co employs third party suppliers to provide services including utilising the services of a credit reference agency (http://www.transunion.co.uk/legal-information/bureau-privacy-notice).

How We Protect Your Personal Information
Your personal information is stored in our locked filing cabinets in the storeroom within the office and on our servers based in the UK. It is accessed by our staff and certain third parties solely for the purposes set out above.

Our Data Retention Policy
We may review and perhaps delete your personal information should we consider it appropriate. We have a data retention policy that sets out the periods for retaining all information we hold. A copy can be provided on your request.

Complaints Procedure
Our complaints procedure in respect of any legal work we carry out on your behalf is stated in our Terms of Business letter to you. If you are not a client of the firm, you should write to us at the contact address shown at the beginning of this Privacy Statement.
If you are unsatisfied with the manner in which we have dealt with any complaint relating to your personal data, you are entitled to ask the Information Commissioner to investigate. You will find information on how to raise a concern with the information Commissioner on their website by clicking this link: https://ico.org.uk/concerns/ If you do not have Internet Access, you can call the Information Commissioner by telephoning 0303 123 1113.