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E. Thornton & Co. Privacy Policy

This Privacy Policy sets out how E Thornton & Co uses and protects any information that you give us when you instruct us to act on your behalf.

We are dedicated to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or having instructed us, then you can be assured that it will only be used in accordance with this privacy policy declaration.

E Thornton & Co may alter this policy from time to time by updating this page. You should check this page from time to time to make sure that you are happy with any alterations. This policy was last updated and is effective from 01/06/2018.

Your Personal Data:

When you become our client we will collect, store and use the personal information that you provide to us during the course of our solicitor / client relationship. We may ask you for additional personal information during the course of our client / solicitor relationship, which shall be collected, stored and used in accordance with this privacy declaration.

We also gather, store and use the following personal information relating to you when you become our client from a third party introducer. We will not distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We need to collect your personal information so that we can perform our service agreement with you. We will use your personal information to:

 • Provide you with legal advice, including communicating with you by email, letter and/or telephone, etc;

 • Represent you as your solicitor in connection with the matter upon which you have instructed us;

• Reply to and communicate with you concerning your questions, comments, support needs, complaints or concerns. We will use your personal information to consider any complaint or take disciplinary action, etc.as we see fit. If you do not provide us with all of the personal information that we need to collect then this may affect our ability to provide you with legal advice and / or represent you as your solicitor. We also process your personal information in pursuit of our legitimate interests to:

• Promote our services by sending clients communications; including but not limited to information for upcoming events and legal updates;

Why We Require Your Personal Information:

We have a duty to process certain personal information relating to you for the purposes of complying with our obligations under:

• The Law Society of Scotland and Solicitors Regulation Authority’s requirements for solicitors;

• Anti Money Laundering Requirements; and

• Any other appropriate legal requirements

Who We Share Your Personal Information With:

 It may be essential for us to share personal information with statutory or regulatory authorities and organisations to comply with statutory obligations. We may also share personal data with other professional advisors for the purposes of taking advice. E Thornton & Co employs third party contractors to provide services. These contractors may process personal data on our behalf as "processors" and are subject to contractual conditions to only process that personal data under our instructions and protect it. In the event that we do share personal data with outside third parties, we will only share such personal data strictly required for the specific purposes and take reasonable steps to ensure that recipients shall only process the disclosed personal data in agreement with those purposes.

How We Protect Your Personal Information:

Your personal information is stored in our locked filing cabinets in the storeroom within the office and on our servers based in the UK. It is accessed by our staff and certain third parties solely for the purposes set out above.

How Long We Keep Your Personal Information:

We keep our clients' personal data in our locked filing cabinets indefinitely. We may review and perhaps delete your personal information should we consider it appropriate. We have a data retention policy that sets out the periods for retaining and reviewing all information that we hold. This shows diverse retention periods and a copy of this can be provided at your request.

How We Use Cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your rights:

You can implement any of the following rights by writing to us at 17-19 Lochside Street, Oban, PA34 4HP. Your rights in relation to your personal information are:

• You have a right to request access to the personal information that we hold about you by making a "subject access request";

• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

• You have a right to request that we restrict the processing of your personal information for specific purposes; and

• If you desire us to delete your personal information, you may request that we do so. Any requests received by E Thornton & Co will be reflected under applicable data protection legislation.

If you remain dissatisfied, you have a right to raise a complaint with the Information Commissioner's Office at www.ico.org.uk